Return Policy

1. Return Eligibility

We want you to be satisfied with your purchase. You may return books within 30 days of delivery if they meet the following conditions:

• The book is in its original, undamaged condition
• The book has not been used, marked, or altered
• All original packaging and materials are included
• You have your order confirmation or receipt

2. Non-Returnable Items

The following items cannot be returned:

• Ebooks and digital downloads
• Books that have been damaged by the customer
• Books purchased more than 30 days ago
• Gift cards

3. How to Return a Book

To initiate a return:

1. Contact our support team at support@ibexbooks.com with your order number
2. Receive a Return Authorization (RA) number and shipping instructions
3. Pack the book securely in its original packaging
4. Ship the book to the address provided
5. Include the RA number on the outside of the package

4. Refund Process

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund within 3-5 business days
• Approved refunds will be processed to your original payment method within 7-10 business days
• Shipping costs are non-refundable unless the return is due to our error

5. Damaged or Wrong Books

If you receive a damaged book or the wrong item:

• Contact us within 7 days of delivery
• Provide photos of the damage (if applicable)
• We will arrange a free return and send a replacement or full refund

6. Exchanges

We currently do not offer direct exchanges. Please return the unwanted book and place a new order for the item you prefer.

7. Contact Us

For any return-related questions, please contact us at support@ibexbooks.com